Shipping & Returns
We can ship to virtually any address in Australia. Haven't missed one so far.
FROM AUSTRALIA POST Victoria destined parcels
With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.
FROM DEAR MABEL
Shipping rates are estimates only. We have tried to match our postage costs with Australia Post where possible using their parcel post options and packaging guidelines.
If you feel the shipping rate on your order is incorrect please contact our store and we can discuss. It does happen, but not very often. We will always endeavour to make it work for you.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.